ICT SUPPORT SPECIALIST – ICT- LEVEL 9 (1 POST)

Duties and Responsibilities

 Adheres to change, release, incident and problem management processes and
procedures
 Administers accounts and assigns privileges according to user duties in the region
 Assists in installing, configuring, diagnosing, repairing, and upgrading the
 Authority’s PC hardware, printers and other ICT equipment while ensuring its
optimal performance
 Assists the ICT Service Desk Manager to maintain work stations hardware and
software, applications, printers and other hardware peripherals
 Configures and administers desktops, printer and remote station networking devices
 Co-ordinates ICT operations for the assigned region
 Participates in implementation of ICT projects across all the stations
 Perform preventive maintenance within the Region under support
 Supports development and implementation of new computer projects and new
hardware installations
 System updates, software upgrades and end point rollouts and support across
ZIMRA
 Troubleshoots, resolves and/ or escalates Systems queries to Service Desk Manager
for technical support.