ICT Officer at Standards Association of Zimbabwe (SAZ)

Duties and Responsibilities

-Administers and supports the Laboratory Information Management System and SAP system.
-Provides first line technical support for all employees
-Provides support and troubleshooting for IT-related devices and software applications including, but not limited to: networking, wireless, mobile devices, software, and web applications
-Train End Users in use of Equipment and Software
-Works to continually improve business processes and streamline operational efficiency.
-Ensures ICT Service availability by defining, analyzing, planning, measuring, and improving all aspects of the availability of IT services
-Implements the ICT strategy, digitalization plan, ICT policies and procedures
-Ensures continuous and secure connectivity of branch networks (Wide Area Connectivity)
-Plans and implements disaster recovery and backup strategies
-Identifies, monitors and treats risks associated with ICT systems
-Maintains the SAZ Website and social media platforms in liaison with Marketing & Business Development department.