ICT INFRASTRUCTURE AND NETWORKING SPECIALIST (GRADE D3)

Duties and Responsibilities

Key Responsibilities
Carry out financial planning and budgeting of recurrent expenditure and provide input to the Head of ICT on both Capital (CAPEX) Expenditure and Operating
(OPEX) Expenditure.
Manage ICT Infrastructure and Networking systems performance ensuring systems are online and fully operational in line with the service level agreement.
Establish priorities for the maintenance, design and development of infrastructure systems covering Local Area networks (LAN), Wide Area Network (WAN) and Internet.
Develop and execute ICT Infrastructure and Networking enterprise-wide disaster recovery and business continuity plan.
Support Service Delivery through management of an ICT Service desk to resolve business user issues.
Provide technical expertise that support cloud-based solutions as part of the infrastructure toolkit leveraging its benefits to deliver competitive advantage to the organization.
Maintain logs and documentation of any activity that happens within the network.
Establish strong partnerships with vendors establishing clear service level agreements, negotiating access agreements, and ensuring contracts are in place to support all services provided by the infrastructure department.
Identify opportunities for the appropriate and cost-effective investment of financial resources in ICT Infrastructure and Networking systems and resources.
Develop a technology strategy for ZINARA, which involves goal setting, evaluating options, and analyzing risks.
Develop and ensure that clear ICT strategic short to medium term goals and objectives are cascaded throughout ZINARA.
Analyse and track business and technology trends and ensure that proper and best practice technologies are selected and deployed for ZINARA
Contribute to and ensure that the business' system platforms are planned and developed in line with the business plan.
Provide advice to executives and senior management on the application and use of ICT to provide excellent services, working closely with the senior management team to overcome business challenges with the use of technology.
Drive product development in the various ZINARA revenue streams.
Recommend new developments of ICT to the Head of ICT.
Support organization-wide ICT governance and management, decision-making, and internal controls, in alignment and close collaboration with other teams.
Ensure roll-out of systems and network deployment occur within the agreed timelines and meeting the business objectives.