single candidate

Hotel Administrator

Gateway

Expires: 07 Dec 2024

Full Time

South Africa

Administration

job Description

Description

Duties and Responsibilities

Responsibilities

Welcome, assist and direct guests correctly in a friendly and polite way

Provide high quality customer service at all times

Check the guests in / out, take payments

Manage telephones, emails and reservations in a prompt and professional manner

Ensure that all correspondence are recorded and filed accurately

Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate

Reviewing guest special requests and ensure that they are met or exceeded

Handle problems that arise in an effective professional manner

Working with all hotel departments to ensure guest expectations met or exceeded.

Qualifications and Experience

Person Specification Essential

Experience of managing customer relations face to face and via phone

High level of spoken and written English

Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

Proven experience in hospitality, reception and admin or similar customer facing role

Cash handling

Familiarity with Opera software

How to Apply

For more information call or whatsapp our Recruitment Agency Team on 061 783 7753.

Click to Apply / View More Information

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Job overview

  • Location

    South Africa

  • Job Type

    Full Time

  • Expiry Date

    07 Dec 2024

  • Date Posted

    07 Nov 2024