Applications are invited from suitably qualified and experienced candidates for the post of Helpdesk/Client Service Specialist in the ICT department:
Duties and Responsibilities
-Manage and oversee the daily operations of the helpdesk, ensuring timely and effective resolution of user issues and requests. -Prioritise and escalate complex or critical issues to appropriate technical teams, while maintaining ownership of the customer experience. -Monitor helpdesk performance metrics (e.g., first call resolution, average handle time, customer satisfaction scores) and implement strategies for improvement. -Develop and maintain a knowledge base of common issues and solutions to empower both helpdesk staff and end-users. -Ensure consistent and professional communication with users across all channels (phone, email, chat, etc.). -Proactively identify and address potential service disruptions or trends in user issues.
Qualifications and Experience
-BSc In Computer Science or Electronic Engineering -Professional qualification courses such ITIL are and added advantage.
Skills • 1 year of experience in customer service, technical support, or IT-related fields. Closing Date 21 December 2025
