single candidate

HELPDESK/CLIENT SERVICE SPECIALIST (1)

Bindura University of Science…

Expires: 21 Dec 2025

Full Time

Bindura

Customer Service

job Description

Applications are invited from suitably qualified and experienced candidates for the post of Helpdesk/Client Service Specialist in the ICT department:

Duties and Responsibilities

-Manage and oversee the daily operations of the helpdesk, ensuring timely and effective resolution of user issues and requests.
-Prioritise and escalate complex or critical issues to appropriate technical teams, while maintaining ownership of the customer experience.
-Monitor helpdesk performance metrics (e.g., first call resolution, average handle time, customer satisfaction scores) and implement strategies for improvement.
-Develop and maintain a knowledge base of common issues and solutions to empower both helpdesk staff and end-users.
-Ensure consistent and professional communication with users across all channels (phone, email, chat, etc.).
-Proactively identify and address potential service disruptions or trends in user issues.

Qualifications and Experience

-BSc In Computer Science or Electronic Engineering
-Professional qualification courses such ITIL are and added advantage.

Skills
• 1 year of experience in customer service, technical support, or IT-related fields.
Closing Date 21 December 2025

How to Apply

Click to Apply / View More Information

share this post

Other Jobs

SENIOR LEGAL OFFICER

Bulawayo

Expires

National University of Science and Technology

this position offer…

View Job

MACHINE OPERATORS X 20

Gweru

Expires

Midlands State University

this position offer…

View Job

Drivers (9 Posts – 4 Gweru; 2 Zvishavane; 2 Kwekwe; 1 Harare)

Gweru

Expires

Midlands State University

this position offer…

View Job

Temporary Full -Time Lecturer (1 post)

Gweru

Expires

Midlands State University

this position offer…

View Job

Assistant Painter (1 Post: Kwekwe)

Midlands

Expires

Midlands State University

this position offer…

View Job

Post N: Generator Operator / Mechanic (1 Post Gweru)

Gweru

Expires

Midlands State University

this position offer…

View Job

Assistant Mechanic (3 Posts: 2 Zvishavane; 1 Harare)

Harare

Expires

Midlands State University

this position offer…

View Job

Waiter/Waitress

Gweru

Expires

Midlands State University

this position offer…

View Job

Innovation Hub Coordinator for Southern Africa

Harare

Expires

Food and Agriculture Organization of the United Nations (FAO)

this position offer…

View Job

Assistant Builder (1 Post: Kwekwe Campus)

Kwekwe

Expires

Midlands State University

this position offer…

View Job

Z26188 Assistant Research Associate - Seed Systems

Harare

Expires

International Maize and Wheat Improvement Center (CIMMYT)

View Job

General Hands 24 Posts (12 Kwekwe; 9 Gweru; 3 Zvishavane)

Midlands

Expires

Midlands State University

this position offer…

View Job

Z26184 Assistant Research Associate - Maize Breeding

Harare

Expires

International Maize and Wheat Improvement Center (CIMMYT)

this position offer…

View Job

Job overview

  • Location

    Bindura

  • Job Type

    Full Time

  • Expiry Date

    21 Dec 2025

  • Date Posted

    10 Dec 2025

Other Jobs at Bindura University of Science…

Other Jobs in Bindura