A new and exciting opportunity exists for Head Tellers to join our awesome team!
If you thrive in a dynamic environment where precision and professionalism are paramount, then this role is tailor-made for you. As the Head Teller, you'll play a pivotal role in our branch operations, ensuring that money transfer services are delivered with the utmost accuracy, efficiency, and adherence to legal compliance.
Reporting directly to the Branch Lead, you'll lead by example, processing transactions seamlessly while upholding the integrity of the documents provided and diligently identifying any potential fraudulent activities. With internal liaison involving collaboration with branch staff and the Regional Manager, and external liaison extending to our valued customers and CIT partners, you'll be at the heart of our operation, driving excellence and delivering exceptional service at every turn. Join us on this journey, where your skills and expertise will make a meaningful impact in shaping the financial experiences of our customers and the success of our branch.
Duties and Responsibilities
Duties And Responsibilities (include But Are Not Limited To)
Oversee the processing of transactions by Front Line Staff
Ensures correct and valid documentation is provided by customers to ensure legal compliance. Manage financial instruments and oversee active trading. Counting and recounting customer’s cash before issuing it to clients. Sorts change for outbound transactions. Report any suspicious transactions to the AML Reporting Officer. Receiving and transferring cash to CIT Monitor risk management activities
Training new staff
Assist the branch manager to coach and train staff for high performance and achievement. Induct new employees
World class service
Uphold the company brand. Making sure that clients are happy by issuing to them the correct amounts, and that transactions are processed timeously. Promoting and marketing new and existing products and services introduced by the company
Manage own professional and self-development
Attend monthly KPI discussion with the line manager. Attend bi-annual monthly performance meeting with line manager. Participate and complete all required compliance training and assignments.
Housekeeping
Ensure the Branch is cleaned. Daily inspection within the premises for security before trade starts. Ensuring that visitor’s logbook is signed and take note of IDs.
Qualifications and Experience
Key Requirements
Grade 12 or equivalent Higher certificate or Post secondary certificate 2 years' experience in the Financial sector Knowledge of foreign currencies Knowledge of FICA regulations Knowledge of Cash Stops App system
Additional Skills
Numeracy skills Passion for building relationships Organisational & Administrative skills High level of professionalism Ability to gather feedback and provide innovative insights
