Head Teller

Duties and Responsibilities

Duties And Responsibilities (include But Are Not Limited To)

Oversee the processing of transactions by Front Line Staff

Ensures correct and valid documentation is provided by customers to ensure legal compliance.
Manage financial instruments and oversee active trading.
Counting and recounting customer’s cash before issuing it to clients.
Sorts change for outbound transactions.
Report any suspicious transactions to the AML Reporting Officer.
Receiving and transferring cash to CIT
Monitor risk management activities

Training new staff

Assist the branch manager to coach and train staff for high performance and achievement.
Induct new employees

World class service

Uphold the company brand.
Making sure that clients are happy by issuing to them the correct amounts, and that transactions are processed timeously.
Promoting and marketing new and existing products and services introduced by the company

Manage own professional and self-development

Attend monthly KPI discussion with the line manager.
Attend bi-annual monthly performance meeting with line manager.
Participate and complete all required compliance training and assignments.

Housekeeping

Ensure the Branch is cleaned.
Daily inspection within the premises for security before trade starts.
Ensuring that visitor’s logbook is signed and take note of IDs.