Head: Premier Solutions

job Description

Lead and motivate the team of market facing underwriting managers:
-Manage resources – human, financial, processes.
-Responsible for growth (retention, new business) and profitability of the commercial business.
-Manages accurate and timeous placement of reinsurance on commercial business.
-Manage and report on key measures such as GWP, cancellations, claims, complaints etc. for the commercial business.
-Manage and report on management expenses for the commercial business.
-Manages the process of implementing any offering or underwriting changes (e.g. setting up business requirements, obtain sign-offs and testing).
-Manage and report on service delivery compliance of team.
-To ensure sound underwriting principles are followed and work produced is at the desired quality levels.
-To assist with complex underwriting tasks within the team.
-Support teams with broker engagements, leveraging business acumen to communicate complex underwriting decisions to brokers and or customers.
-Works with the teams to provide solutions for brokers and end-customers to increase portfolio profitability and growth by understanding the customer needs.
-Provide technical underwriting expertise to address technical enquiries.
-Resolves above mandate referrals by combining research outcomes, past experience, intuition and commercial / business acumen to fully understand the risk and the impact of the referral.
-Monitor and track compliance to underwriting guidelines and make recommendations to senior management to mitigate any risks identified.
-Attend and participate in the Underwriting Committee meetings.
-Track and monitor compliance to underwriting guidelines and make recommendations to senior management to mitigate any risks identified.
-Act as custodian of products within the Premier division, ensuring that products keep up with evolving trends, protect against emerging risks as well as remain competitive in the marketplace.
-Continuous improvement to ensure effective service
-Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
-Ensure adherence to organisational policies, practices, guides, mandates and procedures.
-Identify solutions to enhance cost effectiveness and increase operational efficiency.
-Service delivery to ensure customer satisfaction
-Identify and Implement agreed processes to manage achievement of service delivery goals.
-Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
-Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
-Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
-Effective controls to manage risk
-Identify and Implement controls identified in the standard processes to ensure operational risks are managed.
-Identify operational risks that exposes the business, and make recommendations to senior management to mitigate any risks.
-Ensure risk events are raised for any breaches or control failures.
-Cost control and governance adherence
-Proactively ensure use of time, resources, money, materials and equipment is in line with policies and procedures.
-Comply with corporate governance policies, procedures and standards.
-Quality people practices
-Align own behaviour with the organisation culture and values.
-Coach and mentor market facing senior underwriter(s) and underwriter(s).
-Share and transfer product, process and systems knowledge to colleagues.
-Ensure achievement of own performance objectives.
-Actively share information with other team members regarding successes, issues, trends and ideas.
-Actively participate in own professional development and career path.
-Actively promote a culture of learning and high performance culture amongst team members (including Servicing & Sales and Distribution).
-Share learnings from the Underwriting Committee meetings with team members.

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