Job Title: Head of Customer Acquisition & Experience
Are you a Growth Architect who believes that Sales and Service are two sides of the same coin?
At Sunningdale Medical Centre, we are not just treating patients; we are redefining the healthcare experience. We are looking for a dynamic, results-obsessed leader to take the helm of our growth engine. We don’t need a manager; we need a transformational leader who can overhaul our client acquisition programme while ensuring that every new patient feels like a VIP from their first click to their final consultation.
This is a high-impact role for a "Goal Getter" who takes extreme ownership of the numbers and the narrative.
Duties and Responsibilities
The Mission You will be responsible for two critical pillars: 1. Accelerate Sales: Drive patient volume through aggressive, smart, and ethical acquisition strategies. 2. Transform Experience: Build a retention engine that turns new patients into lifelong advocates.
Key Responsibilities The Growth Engine (Acquisition & Sales): · Transform the Programme: Audit, design, and execute a modern client acquisition strategy across digital, community, and referral channels. · Accelerate Volume: Meet and exceed monthly revenue and patient acquisition targets. You are hands-on in the trenches, not just watching from the sidelines. · Pipeline Management: Build a robust sales funnel that converts leads into bookings at a high velocity. · Market Dominance: Position Sunningdale Medical Centre as the premier choice in the region.
The Experience Pillar (Retention & Brand): · Own the Journey: Map and optimize every touchpoint of the patient life cycle (onboarding, wait times, follow-ups, billing, etc). · Elevate Standards: Implement a culture of service excellence that mirrors a 5-star hospitality experience. · Feedback Loops: Use data and patient feedback to constantly iterate and improve our service delivery.
Who You Are (The Ideal Candidate) · You have a "Hunter" Instinct: You are not afraid to pick up the phone, knock on any door, close a deal, or try a new marketing tactic. You are hungry for success. · You are a "High-Ownership" Operator: You don't make excuses. If the numbers are down, you find a way to bring them up. You treat this business as if it were your own. · You are Data-Driven: You don't guess; you test, measure, and scale. · You are a "People Person": You understand that in healthcare, empathy is as important as efficiency. You can train staff to be both warm and fast. · You are Resilient: You thrive in a fast-paced environment and can handle the pressure of aggressive growth targets.
Qualifications and Experience
· Proven Track Record: 3+ years of experience in Sales, Business Development, or Growth Marketing (experience in Healthcare, Aesthetics, or Hospitality is a huge plus). · Leadership: Experience managing teams and driving cross-functional collaboration. · Tech-Savvy: Proficiency with CRM systems, digital marketing analytics, and lead generation tools. · Education: Degree in Business, Marketing, or related field. A master’s degree is an added advantage
Why Join Sunningdale Medical Centre? · Impact: The opportunity to rebuild a department from the ground up. · Autonomy: We give you the reins. If you have a winning strategy, we will back you. · Compensation: Competitive base salary + uncapped performance bonuses tied to your acquisition targets. · Growth: As we grow, you grow. This is a career-defining role for a rising star.
How to Apply
If you are ready to stop "managing" and start "dominating," we want to hear from you.
Please send your CV and a brief cover letter (quoting "Growth Leader" in the subject line) detailing one specific strategy you would implement in your first 90 days to accelerate patient acquisition at SMC.
