Head Information Systems (Grade E1)

Duties and Responsibilities

Major activities of the job
•Leads, and supports the Information Services team to ensure the provision of day-to-day high-quality ICT services that include billing, new solutions development, Cyber Security, cloud services, enterprise applications support, service center support and ICT infrastructure
• Provides Information Technology strategic direction for operations, business development, and growth in the short, medium, and long term;
• Determines TelOne's Information Technology System requirements and any hardware acquisitions needed to achieve the Company's business strategy;
• Leads in the acquisition and/or development of requisite software and management of all software licenses and renewals;
Drives the deployment and operations of Information Technology infrastructure, Data Centre, Cyber Security and Contact Centre technology;
Ensures that Information Technology systems are appropriately scaled and efficiently designed;
Manages technology vendor relationships in a manner that ensures cost-effective and timely procurement of hardware, software, and services;
Ensures that technology-related policies and procedures including data security policies, blueprints, standards, and procedures are in place and adhered to;
Advises the Technical Director on information technology network development and management for business success;
Initiates and drives the information technology business plans in response to defined customer requirements;
Manages relationships with stakeholders internally and externally, propose, develop and implements Information Technology, budgets for the business;
Identifies and ensures that new and emerging technologies are evaluated, assessed and
integrated into TelOne's strategy and programmes where appropriate.