Growth and Innovations Officer at Doves Financial Services

job Description

- Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice.
- Ability to work with targets in a high-pressure environment.
- Excellent knowledge of Facebook, Twitter, Linkedin, Pinterest, Instagram, Google Products and other social media best practices
• Basic understanding of SEO and web traffic metrics
• Good understanding of social media KPIs
- Excellent multitasking skills

Duties and Responsibilities

• Market and product research and analysis.
" Review local market conditions to identify avenues for growth
and potential for expansion.
• Ensure maximum customer satisfaction for products sold and services marketed.
* Ensure business growth in terms of new customer acquisition and retention, onboarding of new private sector corporates on payroll deduction and overall disbursements.
• Develop, implement and manage our social media strategy with Operations Manager,
• Define most important social media KPts with Operations
Manager.
• Manage and oversee social media content with Operations
Manager
" Measure the success of every social media campaign with
Operations Manager
• Stay up to date with latest social media best practices and technologies
* Use social media marketing tools & Google advertising tools
• Monitor SEO and user engagement and suggest content optimization
• Present reports to senior Management