Front End / Customer Service Supervisor - Midlands State University (MSU)

Duties and Responsibilities

-Monitor the effective implementation of daily front-end processes to ensure smooth transaction processing at all times
-Records & informs the immediate superior of price/ product changes/ non-scanning items.
-Monitor all Till Operators and ensure rules & procedures are religiously followed.
-Control Front End Supervisor float and maintain change requirements.
-Ensure Front End consumables are always available.
-Prepare a staff planner that ensures sufficient Till Operators to handle the queues.
-Design and implement queue management techniques in consultation with the Assistant Store -Manager to ensure customers are served within the shortest possible time.
-Monitor Till Operators’ performance, and implement mechanisms to ensure adherence to set target of number of products sold per Till Operator.
-Regularly engage with customers and obtain feedback and customer expectations on the speed of service, product range, product mix and quality.
-Ensure all Till Operators are aware of the promotions, encourage upselling and cross selling of products.
-Ensure all returns should be courteously processed under the guidance of the Assistant Shop Manager.
-Monitor the safety standards in the department, managing cases of workplace hazards such possible injury at work.
-All injury incidents should be promptly reported to the immediate Supervisor and Manager on Duty.
-Ensure that all items left by customers are returned to the correct department as soon as possible.
-Ensure that used trolleys and baskets are taken to their stations and trolleys are collected from the parking areas throughout the day.
-Ensure that all departmental staff are in strict adherence to the regulatory requirements like the use of correct exchange rate and no illegal forex trading.
-Ensure all departmental staff have a job description and undergone scheduled training from time to time
-Ensure correct manning by developing & effective monitoring of the departmental staff planner.
NB: Midlands State University is an equal opportunities employer. In the interest of promoting gender parity, female candidates are encouraged to apply.