Floating Brand Ambassador

Duties and Responsibilities

Housekeeping

Ensure that there is adequate stationery for the day before the commencement of trade.
At the branch ensures that the banking hall is properly cleaned and sanitized
Ensures that the rate board is up before commencement of trade.
Deep sanitization of banking hall and outside the booth every 48 hours.
Daily inspection within the premises for security before trade starts
Daily cleaning outside the booth before commencing of trade

Customer Service
-Ensures that all WHO protocols are followed where it concerns queue monitoring, all customers are sanitized and temperatures checked, enforcing social distancing
-Assists in completing slips for the elderly, illiterate and new clients
-Ensures timeous and effective movement of clients especially during busy periods
-Maintains a harmonious environment by managing conflict and complaints amongst customers in the queue
-Handles basic customer queries such as name changes using customer’s devices/ WhatsApp platforms
-Assesses the gravity of complaints and queries and directs to the correct office for resolution
-Assists clients who have lost messages with order numbers and vouchers numbers by directing to the Schedulers/ Branch Manager
-Record, post and manage end of day statistics and daily post on the Harare region WhatsApp group
-Recording of statistics in relation to the number of people in the queues and the number of times customers have spent in the queue (at main branch). Daily recording at the booth. These statistics are submitted on the google form

Security
-Identifies threats before those elements can attack SMH at the booth or at the branch.
-Escort tellers to the safe as they do their top-ups.
-Ensures that clients are safe from being duped by the public e.g. money changers who give customers fake currency to make sure that the booth is always locked.
-Makes sure that the cameras are working
-Ensure that the teller is always safe
-Ensures that the booth is secure in the absence of the teller.

To manage own professional and self-development
-Attend monthly KPI discussion with the Regional Manager.
-Attend bi-annual monthly performance meeting with the Regional Manager
-Participate and complete all required compliance training and assignments