Field Business Analyst

Duties and Responsibilities

Business Requirements Gathering & Documentation;
-Work with cross-functional teams to gather and clarify business requirements for sponsorship systems, tools, and process improvements.
-Facilitate workshops, interviews, surveys, and observation to understand field-level pain points and success drivers.
-Translate complex business needs into clear, structured requirement documents, user stories, process flows, and acceptance criteria.
-Ensure requirements are traceable, testable, and aligned with WVI sponsorship objectives and global process standards.
-Collaborate with IT/product owners and process teams to validate feasibility and solution alignment.

Process Analysis & Optimisation;
-Analyse existing sponsorship processes (e.g., child-sponsor engagement etc) to identify inefficiencies and improvement opportunities.
-Map current and future state workflows using tools and visualisation methods (e.g., swimlane diagrams, etc.).
-Support business process improvement initiatives by providing data-driven insights and root cause analyses.
-Work with field, region, GC, SO office teams and process owners to test and refine new processes for clarity, feasibility, and impact.
-Ensure process documentation reflects global standards and field realities and is accessible for training and execution.

Stakeholder Engagement & Communication;
-Engage sponsorship stakeholders from field, regional, support office, and global teams to understand user needs and change impacts.
-Maintain regular communications with end users to ensure alignment between business needs and technical development.
-Facilitate joint design sessions and user validation reviews for new features and process enhancements.
-Translate technical or abstract concepts into accessible language and visual representations for decision-makers and field teams.
-Act as a liaison between functional experts, product owners, and implementation teams throughout project cycles.

Data & Systems Insight;
-Conduct data analysis and reporting on sponsorship operational trends, system usage, and performance metrics.
-Support dashboard development and reporting tools that inform process improvement and decision-making.
-Use analytical tools (e.g., Excel, Power BI, SQL) to derive actionable insights from large datasets.
-Partner with field and regional teams to validate and contextualise findings to ensure data reflects operational reality.
-Identify data gaps or integrity issues that affect process performance or system outputs.

Support Change Management & Adoption;
-Contribute to user training, communication, and rollout materials by ensuring alignment with business requirements and user workflows.
-Help coordinate UAT (User Acceptance Testing) with field stakeholders, collecting feedback and documenting results.
-Identify field readiness gaps and collaborate with enablement leads to address them through tools, training, and coaching.
-Ensure all changes are documented in sponsorship knowledge bases, and that lessons learned are integrated into future cycles.
-Act as a champion for user experience and field practicality in all design and implementation activities.