Employee and Labour Relations Specialist

Duties and Responsibilities

Duties and Responsibilities (Include but are not limited to):

Employee Relations Support/ Advising

Provide inputs to the employee relations tactical plan, with a focus on developing a positive ER climate
Contribute to and implement employee relations tactical plans that align with the Employment & Labour legislation in each corridor, emphasising fair treatment, equality, and the resolution of disputes through recognised procedures
Ensure policies, documentation (contracts, case documents etc.), reports, training, and guidance follow the provisions set forth by the Employment and Labour Legislation in each corridor and other relevant regulations to maintain compliance and ensure employee relations in adherence to the law
Plan and implement ER projects and programs in allocated areas of the business
Adhere to approved budgets when rolling out projects/programs across corridors
Provide guidance and support to employees and leaders according to the relevant Employment and Labour legislation, as well as the organisational policies, procedures, standards and guidelines in each corridor, ensuring compliance with labour laws, offering advice on employee relations matters, and reinforcing the understanding of procedures and rights outlined in the legislation
Provide specialist advise and partner with various in-country department heads, managers and the relevant PBP to evaluate the merits and consequences of corrective action to ensure a highly competent workforce
Address and resolve employee concerns or inquiries in adherence to the Labour Legislation, and the organisational policies, procedures, standards and guidelines in each corridor, ensuring that responses are timely and comply with the established legal protocols
Collaborate on reviewing and enhancing People policies, procedures, standards and guidelines to ensure alignment with the Labour Legislation in each corridor, incorporating changes and amendments stipulated by the legislation to maintain organisational compliance
Proactively propose amendments/ adjustments to organisational policies, procedures, standards and guidelines, through continuous monitoring of changes in labour legislation and compliance, across corridors
Organise and deliver training sessions focusing on the relevant Employment and Labour legislation, organisational policies, procedures, standards and guidelines in each corridor, educating both employees and managers on their rights, obligations, and dispute resolution mechanisms mandated by the law
Partner with internal stakeholders and take accountability for external engagements with legal advisors / private arbitrators on behalf of the business when necessary
Research, prepare and facilitate disciplinary hearings, incapacity inquiries, poor work performance processes, grievance, mediations, and capacitate line managers to effectively handles issues relating to misconduct as required
Research and prepare required information to enable negotiation strategies in line with business requirements across different countries.
Identify and timeously address functional-related problems and opportunities
Build and maintain a network of experts, key stakeholders in the industry and regulatory bodies to stay abreast with industry trends and regulatory changes
Represent Head of People and Labour Relations in forums and internal meetings as and when required
Work closely with the Head of People & Labour Relations and relevant PBP and line managers to identify and mitigate potential risks
Actively provide accurate and timely legal advice and counsel (including opinions) to manager and PBP on a wide range of employment-related issues
Respond and resolve ad hoc legal queries timeously and effectively
Conduct legal research, analyze laws, regulations, and legal precedents, and provide recommendations to ensure compliance and mitigate legal risks to the organisation
Dispute Resolution and Disciplinary Processes

Advise and support the Head of PBP and relevant PBP by providing employee relations and employment policy and process, advice, guidance, insight, training, and expertise to ensure that we can provide solutions that meet organisational objectives
Actively partner with People Business Partners to ensure policies and processes are implemented correctly and in line with service-level agreements and contracts
Manage and resolve employee disputes and grievances promptly, adhering to the defined timeframes and dispute resolution procedures outlined in the Employment and Labour Legislation in each corridor
Prepare thorough and accurate investigation reports in compliance with the Employment and Labour Legislation for all resolved disputes, ensuring adherence to legal standards and company policies
Maintain detailed records and documentation of the disciplinary and dispute resolution processes in accordance with the requirements of the relevant Employment law and organisational procedures, ensuring completeness and accuracy
Effectively track, monitor and report on Employee and Labour Relations matters
Provide trends analysis and suggestions to improve aspects where patterns emerge with the aim of ensuring effectiveness and efficiency, reducing and proactive employment of conflict resolution techniques in alignment with legislation and organisational policy, procedure, standards and guidelines
Prepare and present reports on employee relations metrics and trends to Head of People & Labour Relations
Establish a feedback mechanism as per the Employment and Labour Legislation to evaluate employee satisfaction with dispute resolution processes, utilising the feedback to refine procedures and improve efficacy while staying compliant
Oversee disciplinary procedures and actions in strict compliance with the Employment and Labour Laws in each corridor, ensuring all steps follow the legal guidelines and are consistently applied
Ensure the fair and consistent application of disciplinary measures as outlined in the Employment and Labour Legislation in each corridor, considering the severity of infractions and adhering to due process in disciplinary actions
Handle disputes, legal claims (employment), and litigation matters involving the areas responsible for, ensuring effective representation of the organisation’s interests
Working with Head of People & Labour Relations where appropriate:
provide guidance on alternative dispute resolution methods and negotiate settlements when appropriate
manage and oversee litigious matters which includes managing external legal counsel when necessary, providing guidance on settlement negotiations or court proceedings
To manage own professional and self-development

Manage own time
Deliver in accordance with agreed outcomes.
Adhere to performance enablement process and ensure timeous reviews with line manager.
Attend all required training.
Maintain and continuously improve on knowledge of relevant legislation that impacts area of responsibility own work.
Manage own professional and self-development.
Advise and share knowledge with the team to ensure an enhanced and effective employee relations service across the business.
Ensure effective partnering across the HC team, of which you will be a member