E-HR Provincial System Support Assistant x1

job Description

Background

We are seeking qualified and experienced applicants to be considered for the position of E-HR Provincial System Support Assistant, based in Marondera. We are a registered Private Voluntary Organisation (PVO 125/23). Our activities occur primarily in the technical areas of health system strengthening; epidemiology and strategic information strengthening, health workforce development; operations research and evaluation; prevention, care, and treatment of infectious diseases.

Position Summary:

The position complements and supports the Provincial ICT Officer to maintain Impilo E-HR hardware and software infrastructure in the province to ensure there is minimal system downtime at health facilities.

Duties and Responsibilities

Providing day–to-day support for installation, troubleshooting and maintenance of various ICT software programs/applications.
Offering day–to-day support for all ICT equipment such as network equipment, servers, computers, tablets, and mobile phones including installation, preventive maintenance, troubleshooting and repairs.
Designing and implementing ICT quality and security control systems.
Developing and maintaining software applications to support implementation of Health Management Information Systems.
Providing technical assistance and training to the system end users including.
Supporting site training and roll-out of systems.
Providing training to the staff members on the use of any new ICT programs or applications
Working with ICT team, other health workers and stakeholders to implement e-health systems as part of e-governance programme.
Developing and managing ICT workplans for provinces.
Working with the MoHCC to assess opportunities for future related ICT interventions.
Performing any other duties as assigned by the supervisor.

Qualifications and Experience

Qualifications, Skills and Experience

Bachelor’s degree in computer science or equivalent.
At least 2 years’ experience in system development, networking, or server setup.
Experience providing comprehensive technical support to users of computer software.
Ability to model and represent systems effectively and creatively.
CCNA and or fibre certification can be an added advantage
Knowledge and experience in use of open-source software.
Knowledge and experience in using different development frameworks such as spring mvc, hibernate, struts, query.
Knowledge and experience in developing a range of technologies such as Java, PHP, VB.net, MS Access, MS SQL, MySQL, PostgreSQL, Android.
Knowledge of the theory, principles and practices of systems and applications programming
Knowledge and experience in setting up computer networks (WAN/LAN) and server setup and maintenance.
Ability to set and meet timelines and deadlines
Fluent in English (excellent oral and written skills)
Strong communication skills, with experience conducting trainings and delivering presentations on complex information to sizable groups
Preferred attributes:

Experience in designing, modifying, or customizing and implementing networking, hardware, and software systems.
Entrepreneurial mindset, including ability to work independently, self-motivate, and propose and implement new initiatives.
Ability to think strategically, handle ambiguity, and problem solving in a fast-paced, limited-structure environment.
Ability to be effective in high-pressure situations, handle multiple tasks simultaneously, and set priorities Understanding of the Health information systems.
Commitment to Diversity

We recognize that disparities in health around the globe stem from inequity. Therefore, we encourage and support the multiple identities of staff including, but not limited to, socio-economic status, age, race, ethnicity, language, nationality, sex, gender identity and expression, culture, spiritual practice, geography, mental and physical disability. We strive to become a local, national, and international leader in developing and maintaining increased representation and recognition of each of these dimensions of diversity among our staff.