This role functions as a subject matter expert in a specific field of administration / product / process.Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists. -Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans). -Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU. -May act as a coach for Specialist Staff -Often consulted for system enhancements. -Could be accountable for major administration processes and the project management thereof (usually with an extended timeline in excess of a month). -Strong support role to the BU Executive.
Documentation Processing: -Functions as a subject matter expert in a specific field of administration / product / process. -Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists. -Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans). -Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU. -Advises on system enhancements and testing -Coaches specialist staff (if required)
Personal Effectiveness: -Accountable for service delivery through own efforts. -Individually accountable for managing own time, tasks and output quality over periods of 1 day to a maximum of three months. -Makes increased contributions by broadening individual skills. -Collaborates effectively with others to achieve personal results. -Accepts and lives the company values.
Quality Assurance: -Performs quality checks on own work -Adheres to service and quality standards. -Supports the sales and distribution team in carrying out administrative activities within the sales and distribution department.
Duties and Responsibilities
Sales Opportunities Creation Interview allocated potential customers, using a standard sales script, to identify those that fit predefined criteria; invite them to make an appointment with a salesperson.
Document Preparation Use standard office software to carry out basic formatting of letters, memoranda, and routine reports.
Receiving Visitors Receive visitors to the organization and assist with any basic requests for information, referring more complex matters to other colleagues as necessary.
Business Meetings/Events Arrangement Respond to requests for information about the availability of people or facilities to assist in arranging business meetings.
Product/Service Information Provide basic product/service information and respond to basic customer questions about the product/service.
Administration Conduct data entry into company systems, and file information using established procedures to ensure information is accurate and accessible.
Operational Compliance Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Personal Capability Building Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
