Debt Collection and Loans Recoveries Officer

job Description

Debt Collection and Loans Recoveries Officer
Expires 27 August 2026 Harare (Contractual/fixed term
Salary: Entry Level salary is usd300

A start up company is seeking to recruit a dedicated and results-driven Collections and Recoveries Officer to join the team. This role is essential in managing and recovering unpaid credits, ensuring the institution’s credit portfolio remains healthy. The ideal candidate will be focused, proactive, and skilled in loan recovery processes, with a strong understanding of debt collection and customer relationship management.

Role Profile:
The Collections and Recoveries Officer will be responsible for managing the collection of overdue loans, engaging with clients to negotiate repayment terms, and ensuring the institution’s recovery policies are followed effectively.

Duties and Responsibilities

• Loan Recovery: Manage and recover overdue loans by following up with difficult clients via phone, email, and in-person meetings to discuss repayment plans and resolve any outstanding balances.Reduce oustanding bad debts and past dues to 5%
• Debt Collection: Implement strategies to collect outstanding debts in a timely and professional manner, ensuring compliance with relevant regulations and company policies.
• Client Engagement: Build and maintain positive relationships with clients, providing them with guidance and support throughout the recovery process.
• Documentation & Reporting: Maintain accurate records of all recovery efforts, including communication logs, payment arrangements, and client responses.
• Negotiation: Negotiate repayment terms with clients, working to find mutually beneficial solutions while safeguarding the institution’s financial interests.
• Portfolio Monitoring: Monitor the performance of overdue accounts and report on progress, identifying trends and potential risks.
• Compliance & Policies: Ensure all recovery activities comply with relevant laws, regulations, and internal policies to mitigate financial and legal risks.
• Collaboration: Work closely with the credit department and other teams to resolve client issues and prevent further loan delinquencies.

Qualifications and Experience

• A minimum of 1 year experience in loan recovery, debt collection, or a related field
• Strong knowledge of debt collection techniques, loan recovery processes, and relevant regulations.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and manage a portfolio of overdue loans.
• Strong problem-solving skills and a proactive approach to client engagement and recovery.
• High levels of integrity and professionalism.