Duties and Responsibilities

Duties
Reporting to the Front Office Supervisor, the successful applicant will be responsible for welcoming guests , fast and efficient check in/out of guests using the appropriate documentation and laid down procedures, collecting payments from all guests at check in/ out, pre-allocation of rooms using the reservations correspondence and any other available information, compilation and distribution of in-house list to end users, bill posting, balancing and finalizing guest accounts, checking all transactions from the revenue centres at the end of each day to ensure that the cash and receipts balance (Night Audit), good telephone skills, assisting guests with necessary information about the Hotel and its surroundings. Handling guests’ complaints professionally.

Qualifications and Experience

Person Specification
The candidate must have 5 “O” Levels including English Language and Mathematics or Accounts plus a Diploma in Hospitality and Tourism/Secretarial or any related field. The Candidate must be familiar with Hotel property management system. One-year relevant experience will be an added advantage. The candidate must also be able to work under pressure and under shift system including night shift.

How to Apply

Applications

Interested candidates should send through an application letter, certified copies of certificates and CVs giving full personal details including full names, place and date of birth, qualifications, experience, present salary, date of availability and names, addresses and telephone numbers of at least three referees via email (scanned as a single PDF file) to [email protected].

[email protected].

Applications that do not comply with the requirements will be disqualified. The closing date for receipt of applications is 19 January 2024.