single candidate

Contact Centre Agent

Old Mutual

Expires: 09 Feb 2024

Full Time

Harare

Other

job Description

Deals with clients via telephone in adherence to procedural productivity and quality standards. Strong support role involving sharing information. Takes inbound or makes outbound calls effecting outbound calls in accordance with predetermined schedule. Finalises calls at point of contact where possible. May escalate more complex queries. Moderate (intermediate) to high level of technical knowledge. Partially multi skilled across product and process relevant to the business area.

Duties and Responsibilities

Call Center, Client Relationship Management, Communication, Customer Experience (CX), Data Query, Marketing, Outbound Calls, Teamwork

Qualifications and Experience

Bachelors Degree (B): Marketing Communication (Required)

How to Apply

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Job overview

  • Location

    Harare

  • Job Type

    Full Time

  • Expiry Date

    09 Feb 2024

  • Date Posted

    05 Feb 2024

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