CBZ Holdings Limited is offering an exciting career opportunity for a Contact Center Agent position within its Contact Centre Department. If you are eager to join a team of dynamic and passionate professionals, this is your chance!
Duties and Responsibilities
-Handling both Inbound and Outbound contacts effectively. -Evaluating client challenges and providing logical and lasting solutions. -Delivering courteous and professional support to customers on our digital platforms. -Participating in Outbound sales and Client Experience campaigns as assigned. -Representing the Group at exhibitions/events to generate sales opportunities.
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Qualifications and Experience
-A minimum of 2 years of experience in Marketing, Contact Centre, or Customer Service environments. -A degree in Marketing, Business Studies, or an equivalent field. -Possession of professional qualifications such as CIM/IMM will be considered an added advantage. -Proficient in computer literacy with familiarity with the Group's products. -Excellent communication skills with the ability to relate to individuals at all levels.
