single candidate

Consumer Services Assistant

Zimbabwe Energy Regulatory Au…

Expires: 20 Dec 2023

Full Time

Gweru

Customer Service

job Description

The Zimbabwe Energy Regulatory Authority (ZERA) is a statutory body mandated to ensure the provision of a level playing field for safe, reliable and sustainable energy supply through effective regulation. ZERA seeks the services of a highly competent, professional and results oriented individual who is able to take the organisation to a higher level in the following role: CONSUMER SERVICES ASSISTANT.

Duties and Responsibilities

-Conducting stakeholder engagements and advisory campaigns
-Conducting consumer education and awareness campaign
-Resolving complaints and mediating disputes between licensees and their customers
-Developing service delivery innovations
-Ensuring that licensees comply with accident liability compensation
-Assist in drafting or reviewing regulations/ codes
-Writing of obligatory reports
-Assist in budget formulation

Qualifications and Experience

-The successful candidate for this position should meet the following criteria:
-Degree in Engineering, Marketing, Business Studies, or equivalent Four (4) years minimum relevant working experience
-Adequate Knowledge of the energy sector Good/Excellent Event management skills
-Good Planning and organising skills
-Excellent Presentation skills
-Good Mediation skills
-Excellent written and oral communication skills
-Intermediate/Advanced MS Office proficiency
-Driver’s license is a must.

How to Apply

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Job overview

  • Location

    Gweru

  • Job Type

    Full Time

  • Expiry Date

    20 Dec 2023

  • Date Posted

    08 Dec 2023

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