The Zimbabwe Energy Regulatory Authority (ZERA) is a statutory body mandated to ensure the provision of a level playing field for safe, reliable and sustainable energy supply through effective regulation. ZERA seeks the services of a highly competent, professional and results oriented individual who is able to take the organisation to a higher level in the following role: CONSUMER SERVICES ASSISTANT.
Duties and Responsibilities
-Conducting stakeholder engagements and advisory campaigns -Conducting consumer education and awareness campaign -Resolving complaints and mediating disputes between licensees and their customers -Developing service delivery innovations -Ensuring that licensees comply with accident liability compensation -Assist in drafting or reviewing regulations/ codes -Writing of obligatory reports -Assist in budget formulation
Qualifications and Experience
-The successful candidate for this position should meet the following criteria: -Degree in Engineering, Marketing, Business Studies, or equivalent Four (4) years minimum relevant working experience -Adequate Knowledge of the energy sector Good/Excellent Event management skills -Good Planning and organising skills -Excellent Presentation skills -Good Mediation skills -Excellent written and oral communication skills -Intermediate/Advanced MS Office proficiency -Driver’s license is a must.
