Computer System & Infrastructure Support Officer x1 at Zim-TTECH

job Description

Position Title: Computer System & Infrastructure Support Officer x 1
Station: Harare
Deadline: 27 September 2024

Background
We are seeking qualified and experienced applicants to be considered for the Computer System & Infrastructure Support Officer position, based in Harare. We are a registered Private Voluntary Organisation (PVO 125/23). Our activities occur primarily in the technical areas of health system strengthening; epidemiology and strategic information strengthening, health workforce development; operations research and evaluation; and prevention, care, and treatment of infectious diseases.

Position Summary:
The position is meant to provide technical assistance for the organization’s IT systems, ensuring there is a smooth and efficient operation by overseeing, monitoring, and maintaining their smooth and efficient operations.

Duties and Responsibilities

-Deploying, configuring, and maintaining ICT systems, applications, hardware, and databases, including networks, servers, and telecommunications. Troubleshooting and addressing issues to ensure optimal performance.
-Providing quality and timely technical support to users, and resolving IT-related problems
-Continually assess needs and requirements to support capacity-building initiatives by coordinating training and orientation for users, helping them become familiar with systems and equipment, and ensuring efficient and consistent adoption and use of ICT applications
-Manage and monitor network infrastructure, including routers, switches, firewalls, CCTV and VPNs.
-Enforce IT policies, procedures, and standards to ensure compliance and security
-Document IT systems, configurations, and procedures for knowledge sharing and training
-Provides refresher training on systems security, e-mail, applications usage, and equipment handling by analyzing knowledge gaps and conducting the training.
-Software and hardware maintenance and repairs by regularly monitoring and diagnosing IT systems, applying necessary software updates and patches, troubleshooting hardware problems, and providing technical assistance to ensure the smooth operation of both software and hardware components used by staff members.
-Manages systems administration by carrying out Systems Administration for Microsoft 365 Applications, Azure Administration, and Network devices e.g., Sophos, Mikrotik Routers, Grand stream PABX, VoIP Phones, network Configurations, management, and Support.
-Ensures the efficient acquisition of IT resources by raising procurement requests for both hardware and software requirements, conducting CBA and vendor selection, and receiving goods procured.
-Maintains the IT Asset Inventory by regularly updating the Asset register to reflect Asset movements using Acumatica ERP and SharePoint libraries, and Assetzure asset management system
-Manages the organization’s software licenses by maintaining an inventory, tracking renewals, budgeting, ensuring compliance, and documenting the process.
-Ensures that service providers’ bills are settled promptly by verifying invoices, coordinating budget allocation, obtaining approvals, scheduling payments, maintaining records, and fostering effective communication and compliance.
-Participates in technology projects, system upgrades, and deployments by actively engaging in project planning and execution, assisting in system testing and implementation, providing technical expertise, troubleshooting issues, and contributing to the successful completion of IT initiatives as directed by the IT Lead.
-Provide guidance and training to Computer System & Infrastructure Support Assistants to enhance their skills and knowledge.

Qualifications and Experience

-Bachelor’s Degree in Information Technology, Computer Science or related degree.
-Minimum of 4 years post-graduate experience administering ICT solutions.
-Possession of ICT certifications including networking, programming and project management, data security, and open data will be preferred.
-Strong ICT project and team management skills, including the development of policies, processes, timelines, and budget/resourcing

Commitment to Diversity
-We recognize that disparities in health around the globe stem from inequity. Therefore, the organization encourages and supports the multiple identities of staff including, but not limited to, socio-economic status, age, race, ethnicity, language, nationality, sex, gender identity and expression, culture, spiritual practice, geography, mental and physical disability. We strive to become a local, national, and international leader in developing and maintaining increased representation and recognition of each of these dimensions of diversity among our staff.