Command Centre Officer – Loss Control (12 Posts)

Duties and Responsibilities

-Monitors surveillance systems to detect security breaches, suspicious activity and incidents
-Monitor surveillance systems to detect security breaches, suspicious activities, and incidents.
-Verify alerts received and assess suspicious activities to confirm incidents.
-Control PTZ camera functions, including pan, tilt, and zoom, to maintain effective visual coverage.
-Manage access control systems and ensure only authorized personnel access restricted areas.
-Receive and respond to alarms in accordance with Command Centre SOPs.
-Report security breaches and incidents of interest promptly and accurately.
-Relay real-time information to relevant stakeholders to support timely response.
-Dispatch appropriate response resources to attend to incidents as required.
-Coordinate communication with relevant stakeholders, including Police and Security Teams, in line with Command Centre SOPs and policies.
-Maintain accurate, complete, and up-to-date registers and logs of all events and activities.
-Securely store records and prevent unauthorized access or disclosure.
-Ensure records and logs are easily retrievable when required.
-Record, store, and securely preserve digital footage in accordance with Command Centre SOPs and policies.
-Ensure strict adherence to approved procedures when retrieving stored digital footage.
-Prepare periodic, incident, and ad-hoc reports as required and in line with established procedures.
-Ensure Command Centre equipment is clean, functional, and in usable condition at all times.
-Maintain the Command Centre in a clean, safe, and hygienic state.
-Ensure the safety, security, and proper handling of all Command Centre equipment.
-Enforce access control to the Command Centre, ensuring entry is restricted to authorized personnel only.

Qualifications and Experience

-Ability to effectively operate CCTV, PTZ cameras, alarms, and access control systems in line with established procedures.
-Strong situational awareness to identify, verify, and respond to security incidents, including timely escalation and dispatch of resources.
-Competence in maintaining accurate logs, reports, and secure records, including proper handling and retrieval of digital footage.
-Ability to relay clear, real-time information and coordinate effectively with security teams, law enforcement, and other stakeholders.
-Strict adherence to SOPs, data protection requirements, and ethical standards when handling sensitive information and evidence.
-Ability to remain calm, focused, and effective in high-pressure environments while working shifts and maintaining operational discipline.

Qualifications and Experience
-A Diploma or degree in Information Management Systems / Information Communication Technology / Security / Intelligence Studies / Geospatial Intelligence / Geographic Information Systems or equivalent.
Two (2) years’ experience in security management, investigations, risk management, ICT installation & Maintenance, Geospatial Intelligence or in any degree fields above.
-Five (5) ‘O’ Levels including English Language, Mathematics and Science
-A clean class four (4) driver’s licence is an advantage.

How to Apply

Interested candidates should submit applications, accompanied by a detailed Curriculum
Vitae by 21 February 2026, All applications should be emailed to: [email protected] clearly stating the position applied for and
addressed to:

The Director, Human Capital
Zimbabwe Revenue Authority
6th Floor ZB Centre
Corner First Street / Kwame Nkrumah Avenue
P. O. Box 4360
HARARE

Please note that only shortlisted applicants will be responded to and females are encouraged to apply.