Clinic Receptionist – Mutare *1 (Full Time), Mutare *2 (Part Time)

Duties and Responsibilities

• Greets patients and visitors in a warm, professional, and courteous manner.
• Registers new patients and updates existing patient records accurately.
• Schedules, reschedules, and confirms patient appointments via phone, email, or in person.
• Manages patient flow and ensures minimal waiting times.
• Answers incoming calls, routes them appropriately, and takes messages when necessary.
• Maintains and organizes patient files, both physical and electronic.
• Inputs patient data into Electronic Medical Records or manual patient records.
• Prepares and files clinic correspondence, reports, and other documentation.
• Manages incoming and outgoing mail and deliveries.
• Assists with billing and medical aid/insurance verification as needed.
• Collects and records patient payments (cash, card, or mobile money transactions) in line with organizational policy.
• Issues receipts and reconciles daily financial transactions.
• Manages petty cash, including safekeeping in a lockable cabinet as appropriate.
• Prepares daily, weekly, or monthly financial and other reports as requested.
• Monitors and manages inventory of front office furniture, equipment, supplies, and other medical supplies as requested.
• Coordinates with clinical staff to ensure smooth patient flow.
• Assists in the preparation of patient education materials and clinic notices.
• Ensures the reception area is clean, organized, and always welcoming.
• Adheres to clinic policies, procedures, and regulatory requirements.
• Reports any incidents, safety concerns, or breaches of confidentiality promptly.