CLINIC ADMINISTRATOR

Duties and Responsibilities

1. Operational & Staff Management
·Daily Operations: Optimize clinic workflow and patient scheduling for maximum efficiency.
·Staff Supervision: Recruit, train and evaluate staff while building a positive culture.
·Policy Implementation: Develop and enforce Standard Operating Procedures for consistent clinic quality.

2. Financial & Revenue Management
·Budgeting & Expenses: Prepare budgets, track expenses and control costs.
·Billing & Revenue: Manage patient billing, insurance claims and revenue growth.

3. Patient Experience & Compliance
·Patient Care: Deliver excellent service and handle escalated patient complaints.
·Regulatory Compliance: Ensure full adherence to the Pharmacists Council of Zimbabwe (PCZ), Health Professions Council (HPA), AHFoZ and privacy laws.

4. Inventory & Vendor Management
·Inventory Control: Monitor and order clinical supplies, frames, and contact lenses.
·Vendor Relations: Negotiate pricing, manage suppliers, and oversee equipment repairs.

Qualifications and Experience

-A Bachelor's Degree in a related field such as Business Administration or Health Administration
-Three (3)years of experience in a supervisory or management role, ideally within a healthcare, optometry, or medical practice setting
-Proficiency with Electronic Medical Records (EMR), Health 263 or practice management software
Strong knowledge in Microsoft Office.

Skills
·Strong leadership and communication skills to manage diverse teams.
·Good analytical and problem-solving skills
·Able to interpret operational metrics, improve processes and make sound decisions.