Duties and Responsibilities

-Educate & encourage clients on use of digital services and platforms.
-Cement the single View One stop shop concept through effective cross pollination of skills with other team members .
-Effectively manage the NPS Data mining process. Relief at the Reception Desk and ensure to create lasting impressions with our customers.
-Achieve 75 % NPS for Greenzone Harare .
-Maintain persistency of 90% for Business written within the Greenzone .
-Bring in at least 50 customers(for all business units represented in the Greenzone including OMICO Renewals.
-Participate in cost savings initiatives for the branch by effectively managing resources under own control.
-Strict adherence to all controls,processes,procedures and standing instructions in relation to receiving clients.
-Clients should not be left waiting unattended at the waiting areas.
-Capturing OMUT applications
-Create time for 2*2 weeks secondments to 2 back offices of own choice.
-Train incoming support staff on Data Mining Duties and assist them to be able to operate within the Greenzone requirements.
-Performs general office administration such as follow-ups, client callbacks, policy changes, etc.
-Any other duties as assigned by the superior.