single candidate

Client Service Consultant (Receptionist)

Old Mutual

Expires: 19 Apr 2025

Full Time

Harare

Consultancy

job Description

Job Description;
The Customer Service Consultant will be responsible for providing general administrative support to the branch over and above general reception duties.

Duties and Responsibilities

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

Responsibilities
Administration
Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.

Document Management
Create, organize, and maintain files containing the correspondence and records of a senior colleague.

Document Preparation
Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Work Scheduling and Allocation
Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Operations Management
Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.

Internal Client Relationship Management
Help manage internal client relationships by supporting others to build effective working relations.

Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Data Collection and Analysis
Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.

Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Ad

Qualifications and Experience

Core Skills
• Financial Literacy
• Customer Service
• Regulatory Compliance
• Risk Management
• Digital Literacy

Education
• 5 Ordinary Levels
• A degree is a pre-requisite.

Skills
-Client Service, Computer Literacy, Funeral Services, Organizing, People Management

Competencies:
-Collaborates
-Communicates Effectively
-Drives Results
-Ensures Accountability
-Plans and Aligns
-Tech Savvy

share this post

Other Jobs

Job overview

  • Location

    Harare

  • Job Type

    Full Time

  • Expiry Date

    19 Apr 2025

  • Date Posted

    16 Apr 2025