Client Service Consultant

Duties and Responsibilities

-Welcome clients and visitors and direct them appropriately.
-Respond to customer enquiries and provide accurate information on products and services.
-Verify claims and capture customer information into company systems.
-Maintain accurate customer records, files, and correspondence.
-Prepare routine reports, letters, and administrative documents.
-Process payments, issue receipts, and maintain petty cash records.
-Support purchasing and branch administrative activities.
-Safeguard and maintain records of clients' personal effects.
-Facilitate the handover of personal effects to authorized family representatives.
-Maintain strong relationships with internal and external clients.
-Ensure compliance with company policies, procedures, and service standards.
-Escalate customer complaints, payment issues, and operational concerns when necessary.
-Assist in managing feedback, communication, and service quality controls.
-Provide general administrative support and reception services to the branch.

Qualifications and Experience

-Diploma or Certificate in Business Administration, Customer Service, Marketing, or a related field.
-Experience in customer service, administration, or front-office operations.
-Experience in the funeral services industry will be an added advantage.
-Strong communication, interpersonal, and organizational skills.
-High level of professionalism, integrity, and attention to detail.
-Ability to work effectively under pressure and handle sensitive situations with empathy

Skills;
Action Planning, Client Management, Computer Literacy, Customer Complaint Resolution, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Report Review, Resource Scheduling

Competencies
-Collaborates
-Communicates Effectively
-Drives Results
-Ensures Accountability
-Plans and Aligns
-Tech Savvy