Duties and Responsibilities

-Professionally and effectively attends to customers when responding to their enquiries/queries/requests through e-mails, the telephone and visits to our offices.
-Deals with and manages customer complaints effectively and efficiently.
-Manages processes effectively through validation of Benefit Payments claim forms, New Business documentation and Customer Instructions by ensuring that information required for processing such is adequate.
-Manages risks of poor service by providing correct and timely information to clients.
-Markets Old Mutual Life Assurance Company (OMLAC) products and provides such as leads to OMLAC Advisors.

Qualifications and Experience

Skills
-Client Service, Computer Literacy, Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Office Administration, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies
-Action Oriented
-Communicates Effectively
-Customer Focus
-Decision Quality
-Ensures Accountability
-Instills Trust
-Interpersonal Savvy
-Nimble Learning

Education
-Bachelors Degree (B): Business Management, Bachelors Degree (B): Marketing, Bachelors Degree (B): Risk Management And Insurance

Job overview

Location

Mutare
Job Type

Full Time
Expiry Date

29 Jun 2025
Date Posted

25 Jun 2025

Client Service Consultant

Old Mutual

Consultancy

job Description

Duties and Responsibilities

Qualifications and Experience

How to Apply

share this post

Other Jobs

Project Finance Manager

Teaching Assistant: Geomatics and Surveying (1 Post)

Lecturer / Senior Lecturer / Associate Professor / Full Professor Animal Health (1 Post)

Lecturer / Senior Lecturer / Associate Professor / Full Professor Biostatistics (1 Post)

Contract & Procurement Manager

Lecturer / Senior Lecturer / Associate Professor / Full Professor Animal Production (1 Post)

Administrative Assistant (1 Post)

Teaching Assistant – Animal Health (1 Post)

Painter

Lecturer/Senior Lecturer/ Associate Professor/ Full Professor: Mining Engineering(3 Posts)

Cadet Instrumentation And Control Technician X 1

Lecturer/Senior Lecturer / Associate Professor/ Full Professor(4 Posts) Surveying or Geomatics and Surveying

Assistant Registrar (2 Posts)

Job overview

Location

Job Type

Expiry Date

Date Posted