Duties and Responsibilities

Business Development;
-Identify and develop profitable business opportunities in line with the Platinum Club strategy
-Negotiate facility terms and pricing with clients
-Cross-sell banking products offered by the group
-Build and execute comprehensive account strategies for managed relationships

Portfolio Quality & Risk Management
-Ensure timely completion of facility documentation and registration of securities
-Review client profitability and prevent revenue leakages
-Enforce compliance with facility terms, underwriting policies, and regulatory standards
-Monitor credit performance and report deteriorating credits promptly
-Adhere to all Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations

Client servicing
-Improve customer service experience by responding to issues raised through customer feedback and displaying desired behaviours accordingly.
-Provide world class service to internal and external clients by engaging, listening, understanding the client's needs, delivering on requirements within process and procedures; and providing feedback to clients.
-Ensure complaints are resolved or escalated within SLA to build relationships, trust and achieve sales and service objectives.
-Ensure that customers’ needs are explored and understood by conducting needs analysis, while engaging the client and make appropriate recommendations to retain and grow the portfolio.
-Educate and guide clients in terms of after sales servicing and maintenance on products sold, in anticipation of future needs to increase client satisfaction and efficiencies.
-Take ownership of all queries, complaints, issues and compliments raised and referred and ensure timely resolution by the relevant party.