Total Energies is hiring a Card Back Office Assistant
Duties and Responsibilities
Credit Management -ZF53 daily spot-check on Crediting done. -Check on mis-posts and prepare journal for correction corrections. -Prepare for and attend Credit Control meetings in the absence of Card Manager. -Accounts and Master data clean-up -Facilitate new account creation in TOMCARD and SAP. -Ensure all existing and new clients have valid due diligence documents. -Trial Balance cleanup Weekly Report circulation. -Monthly use of the BOXI reports to analyze business growth and performance. -Update customer information in TOMCARD & SAP -TOMCARD Master data Clean up. -Regular` credit limit review for postpaid accounts -Semiannual blocking of inactive SAP accounts and write off miscellaneous balances. -Follow up on overdue debt on postpaid customers. -Compile and submit Customer complaints file monthly by M +10 -Marketing of card business -Assisting in Prospecting and recruitment of new card customers. -Participate in TotalEnergies Card Promotions and actively propose activities and actions to develop the card business. -Setting up of meeting for the section.
Monthly activities -Reconciliation and analysing of card accounts in TOMCARD and SAP. -Circulate Card penetration report to the relevant team (NETWORK, CARD team) -Preparing invoices for Card customers in the absence of the Card Manager. -Any other duty assigned by Management.
Qualifications and Experience
Minimum 3 years Candidate Profile -A Degree in Accounting/ Marketing. An additional Certificate/Diploma in the relevant discipline is an added advantage. -A minimum of 3 years working experience, one year of which must have been in Customer service -Good analytical, communication and public relations skills. -Good Knowledge of IT tools /knowledge of the software (Tom Card, SAP etc) is an asset -Rigor, dynamic, listening skills and teamwork
