Zimbabwe is going through time of extraordinary socio-economic and political changes. The scarcity of hard currency is strongly affecting industry and the overall energy market and will remain a challenge for some years.
High pressure environment which requires accuracy, multitasking, high levels of efficiency to deliver results and pressure from clients due to challenging fuel supply. Position requires high; levels of coordination, team work to resolve client concerns.
Informations supplémentaires
Ensure accuracy on reports and reconciliation of Card-debtors accounts. Attending to all TotalEnergies card client’s issues and requests Good Customer care and maintenance of excellent business relations Carry out any other duties as may be assigned by Management.
Duties and Responsibilities
Credit Management
ZF53 daily spot-check on Crediting done. Check on mis-posts and prepare journal for correction corrections. Prepare for and attend Credit Control meetings in the absence of Card Manager.
Accounts and Master data clean-up
Facilitate new account creation in TOMCARD and SAP. Ensure all existing and new clients have valid due diligence documents. Trial Balance cleanup Weekly Report circulation. Monthly use of the BOXI reports to analyze business growth and performance. Update customer information in TOMCARD & SAP TOMCARD Master data Clean up. Regular` credit limit review for postpaid accounts Semiannual blocking of inactive SAP accounts and write off miscellaneous balances. Follow up on overdue debt on postpaid customers. Compile and submit Customer complaints file monthly by M +10
Marketing of card business
Assisting in Prospecting and recruitment of new card customers. Participate in TotalEnergies Card Promotions and actively propose activities and actions to develop the card business. Setting up of meeting for the section.
Monthly activities
Reconciliation and analysing of card accounts in TOMCARD and SAP. Circulate Card penetration report to the relevant team (NETWORK, CARD team) Preparing invoices for Card customers in the absence of the Card Manager.
Any other duty assigned by Management.
Qualifications and Experience
A Degree in Accounting/ Marketing. An additional Certificate/Diploma in the relevant discipline is an added advantage. A minimum of 3 years working experience, one year of which must have been in Customer service Good analytical, communication and public relations skills. Good Knowledge of IT tools /knowledge of the software (Tom Card, SAP etc) is an asset Rigor, dynamic, listening skills and teamwork
