Duties and Responsibilities

What you will be doing:
Make 80+ outbound calls everyday.
Participate in Weekly calls with HQ and provide timely updates and priorities.
Build relationships with staff and clients.
Update task tracking using Google Documents, Whatsapp and other Software as requested.
Submit daily and weekly reports and KPIs as requested.
Lead Implementation of surveys.
Support with any challenges related to registration and claims processing.
Any other duties assigned from time to time.

Qualifications and Experience

Required Qualifications, knowledge and competencies:
Diploma/Degree in Customer Engagement, Business Management, Marketing or IT, those with a good understanding of call center technology will have an added advantage.
Experience with working in data -rich settings with high analytical skills.
Excellent communication skills--both in person and when using remote methods.
Excellent Multitasking and time management skills.
Work experience with Customer Service roles.
Strong problem solving-ability and analytical skills.

Job overview

Location

Harare Province
Job Type

Full Time
Expiry Date

02 May 2024
Date Posted

23 Apr 2024

Call Centre Agent, Zimbabwe at Pula Advisors

iHarare Jobs

Customer Service

job Description

Duties and Responsibilities

Qualifications and Experience

How to Apply

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