BUTCHERY/FRUIT AND VEGETABLE COUNTERHAND (4 POSTS)

Duties and Responsibilities

The Counterhand is responsible for attaining set sales targets through serving customers with speed and accuracy, demonstrating excellent product knowledge & high levels of professionalism when dealing with customers,
Effectively & efficiently implement of service department processes to ensure smooth order fulfilment at all times.
Efficiently & effectively implements departmental plans and adhere set service delivery turnaround times aimed at achieving number of products sold and customer count target.
Delivers excellent standards of customer service at all times by listening, understanding and dealing with customer queries in a confident, professional, knowledgeable and friendly manner.
Actively acquires and shares customer feedback with management during scheduled meetings and debrief sessions.
Executes product merchandising in line with the agreed plan as communicated by the Supervisor from time to time, creating excitement and increased sales.
Conducts regular freshness checks daily to ensure the merchandised products meets the expected quality at all times, cognizant of the fact that service department section makes or breaks the customer experience.
Conducts daily price checks and updates the price talkers.
Adheres to the set housekeeping and hygiene standards of the Service department.
Ensures that Chillers are cleaned daily and the workstation is cleaned and tidy at all times
Adheres to and implements cleaning schedules as communicated by the Supervisor from time to time.
Effectively display time management, initiative, teamwork and communication skills, adhering to laid down procedures.
Carrying out any other relevant functions as assigned