Business Solutions Manager

Duties and Responsibilities

Duties and Responsibilities:

Collaborate with university stakeholders, including academic departments, administrative units, and software development teams, to gather and analyse business requirements.
Conduct workshops, interviews, and surveys to understand the needs of students, staff, and faculty.
Translate business needs into clear, detailed, and actionable technical requirements.
Develop and maintain comprehensive documentation, including business requirements documents (BRDs), functional specifications, use cases, and user stories.
Create process flow diagrams, data flow diagrams, and wireframes to visualize business processes and system interactions.
Develop Unified Modeling Language (UML) diagrams to visually represent system designs and workflows.
Develop low-fidelity (wireframes or mockups) and high-fidelity prototypes (interactive prototypes) to validate concepts and gather feedback from stakeholders.
Collaborate with developers and designers to ensure prototypes align with technical feasibility and user expectations.
Analyze existing business processes and systems to identify inefficiencies, gaps, and areas for improvement.
Recommend and implement process improvements to enhance operational efficiency and user satisfaction.
Monitor the impact of changes and ensure continuous improvement of university systems and processes.
Participate in user acceptance testing (UAT) to ensure delivered solutions meet business needs.
Validate that systems and processes comply with university policies, regulatory requirements, and industry standards.
Develop user manuals, training materials, and knowledge resources to facilitate adoption and usage.
Ensure that all solutions and processes comply with university policies, regulatory requirements, and industry standards.
Identify and mitigate risks associated with business processes and system implementations.
Ensure documentation is aligned with university standards and policies.
Maintain documentation for audit and compliance purposes.
Provide ongoing support during the development phase to clarify requirements and resolve design-related issues.

*NB: Midlands State University is an equal opportunities employer. In the interest of promoting gender parity, female candidates are encouraged to apply.