job Description

We have an exciting opportunity for a Branch Teller to join our team. The role of the Branch Teller is to process transactions on behalf of the organization for our clients. This position is responsible for managing our space, including housekeeping, processing transactions, and ensuring that the client is comfortable through excellent customer care. The Branch Teller will report directly to the Regional Operations Supervisor, playing a key role in delivering a seamless and positive experience for our clients.

Duties and Responsibilities

Duties And Responsibilities (include But Not Limited To)

Processing of Transactions

Verifies notes received for outbound transactions.
Sorts change for outbound transactions.
Monitors transaction limits in line with Central Bank guidelines.
Performs daily cash ups at the end of each day.

Sales and Referrals

Identifies opportunities to cross-sell additional products and services.
Refers customers to appropriate representatives when their needs are more complex.

Enforce Compliance

Reports any suspicious transactions to the AML Reporting Officer.
Assists customers in completing the enhanced due diligence form for suspicious transactions.

Cash Management and Security

Maintains and balances a cash drawer with a high level of accuracy.
Adheres to security protocols to protect customer information and prevent fraud.
Identifies and reports suspicious activity.

Manage Own Professional and Self-Development

Attends monthly KPI discussions with the Branch Manager/Regional Manager.
Attends bi-annual performance meetings with Branch Manager/Regional Manager.
Participates in and completes all required compliance training and assignments.

Administrative Tasks

Records transactions meticulously.
Prepares reports, e.g., suspicious transactions.
Keeps work areas organized and stocked.