We are on the lookout for a Branch Manager to join our team in Eswatini.
The main purpose of this role is to ensure foreign exchange services are provided in a professional and efficient manner.
The Branch Manager reports directly to the Head of Branches. This position is responsible for ensuring that the Forex Consultants are able to process foreign exchange transactions in an accurate and professional way. The Forex Consultants and the Mukuru Ambassadors report directly to this position. They are required to manage the safes and the control incoming and outgoing money. They are the first point of resolving customer as well as staff issues.
Internal Liaison takes place with the branch staff. External liaison takes place with external customers.
Duties and Responsibilities
Duties and Responsibilities (Include but are not limited to):
Ensure the branch is opened, closed on time daily and that the branch is locked up securely, the alarm is set and in working order Respond to incidents when the branch alarm is set off Check that security measures are in place, cameras are in working order Ensure there is sufficient stationary and office supplies available at all times Liaise with 3rd party suppliers and sign off all branch invoices Complete weekly inspection lists and carry out random audits Ensure Branch Tellers are abiding by uniform regulations Ensure the office is kept tidy and branch looks professional at all times Opening the safe first thing in the morning using correct codes and sign register Count cash float Ensure opening balances matches previous days closing balance Process all stock transferred to managers till Ensure all stock is counted and correctly sealed at the end of day Lock all sealed bags in the safe securely at the end of the day Monitor overs and shorts, carry out investigations for shorts Escalate shorts to Head of Branches if unresolved Issue additional stock/ top up to consultants as needed Open safe to retrieve cash and count with the consultants to double check value Ensure the stock is accurately transferred to the consultant on the system Liaise with Fidelity Guards to receive and bank money as required Sign for the stock in conjunction with another consultant Obtain a session password and capture the stock accurately into the system Email relevant parties with the details of the stock received Obtain safe code from Transport Forex and lock stock away Respond to customer queries in a timely way Provide professional customer service at all times Resolve complaints as effectively as possible Establish the problem and calm the customer down if required Refer unresolved issues to the Head of Branches Provide on the job training to Forex Consultants Carry out spot checks on the Consultants cash stock Assist with cancelling transactions when needed Provide guidance to the Forex Consultants and Mukuru Ambassadors when required Attempt to resolve any staff issues or grievances Refer to Head of Branches if unable to resolve staff problems Issue bank statements Create and issue confirmation letters to customers Assist with processing foreign exchange transactions accurately when required provide remittance support if required Maintain current knowledge of foreign exchange and remittance system Conduct performance management functions to ensure effective running of the branch Manage own professional and self-development
Ad
Qualifications and Experience
Key Requirements:
Grade 12 / or equivalent (Essential) BCom Degree (Essential) Post Graduate Degree (advantageous) 3 years Forex/ Banking Consultant Experience (Essential) Knowledge of foreign exchange Knowledge of exchange control regulations Knowledge of FICA regulations Knowledge of money laundering Knowledge of Reserve Bank regulations Knowledge of Branch management Knowledge of HR principles
