Booth Tellers - Mukuru

Duties and Responsibilities

Processing of transaction
-Performs KYC for all transactions for collection and sending.
-Verifies notes received for outbound transactions.
-Counting and recounting customer’s cash before issuing it to clients.
-Sorts change for outbound transactions.
-Cancel outbound orders that don’t meet KYC requirements using the Mukuru App

Monitor transaction limits in line with Central Bank guidelines.
-Report any suspicious transactions to the AML Reporting Officer (for tellers at a branch).
-Safekeeping of cash (float in the safe) including passwords and pins to own compartment in the safe.
-Daily cash ups at the end of each day
-Assist customers in completing the EDD form for suspicious transactions.
-Safekeeping of devices through locking overnight in the safe

World class service
-Greeting and thanking the customers during each transaction.
-Marketing Mukuru products to customers.

Manage own professional and self-development
-Attend monthly KPI discussion with the Branch Manager/ Regional Manager
-Attend bi-annual monthly performance meeting with Branch Manager/ Regional Manager
-Participate and complete all required compliance training and assignments

Housekeeping
-Daily cleaning the booth before commencing of trade.
-Daily cleaning of workspace.
-Daily inspection within the premises for security before trade starts.
-Ensuring that visitor’s logbook is signed and take note of IDs (booth teller).