single candidate

Booth Tellers - Mukuru

Mukuru

Expires: 30 Nov 2024

Full Time

Harare

Customer Service

job Description

Are you ready for a thrilling new adventure? Mukuru is on the lookout for enthusiastic Booth Tellers to join our dynamic team across various locations in Zimbabwe (Arundel, Highland Park, Machipisa, TWT Bulawayo and Bradfield).

As a Booth Teller, your primary objective is to provide professional and efficient remittance disbursement services. Reporting directly to the Booth Supervisor, you'll be responsible for processing remittance transactions accurately and professionally. This includes verifying the integrity of provided documents to prevent fraud.

You'll engage in internal liaison with Booth staff and external liaison with customers.

Duties and Responsibilities

Processing of transaction
-Performs KYC for all transactions for collection and sending.
-Verifies notes received for outbound transactions.
-Counting and recounting customer’s cash before issuing it to clients.
-Sorts change for outbound transactions.
-Cancel outbound orders that don’t meet KYC requirements using the Mukuru App

Monitor transaction limits in line with Central Bank guidelines.
-Report any suspicious transactions to the AML Reporting Officer (for tellers at a branch).
-Safekeeping of cash (float in the safe) including passwords and pins to own compartment in the safe.
-Daily cash ups at the end of each day
-Assist customers in completing the EDD form for suspicious transactions.
-Safekeeping of devices through locking overnight in the safe

World class service
-Greeting and thanking the customers during each transaction.
-Marketing Mukuru products to customers.

Manage own professional and self-development
-Attend monthly KPI discussion with the Branch Manager/ Regional Manager
-Attend bi-annual monthly performance meeting with Branch Manager/ Regional Manager
-Participate and complete all required compliance training and assignments

Housekeeping
-Daily cleaning the booth before commencing of trade.
-Daily cleaning of workspace.
-Daily inspection within the premises for security before trade starts.
-Ensuring that visitor’s logbook is signed and take note of IDs (booth teller).

Qualifications and Experience

-Grade 12
-Higher Certificate or post secondary certificate
-2 years' experience in the Financial sector
-Knowledge of foreign currencies
-Knowledge of FICA regulations
-Knowledge of Cash Stops App system

Additional Skills:
-Numeracy skills
-High level of professionalism
-Administrative skills
-Ability to gather feedback and provide innovative insight
-Organisational skills
-Passion for building and growing relationships

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Job overview

  • Location

    Harare

  • Job Type

    Full Time

  • Expiry Date

    30 Nov 2024

  • Date Posted

    06 Nov 2024