The Assistant Branch Manager is responsible for ensuring that the FP branch delivers its objectives. This includes delivering good customer service, branch performance, cash controls, stock accountability, staff management and maintenance of branch 'facilities. The Assistant Branch Manager is responsible for ensuring that the store offers clients first class service.
Duties and Responsibilities
• To drive the branch towards the organizational goals. • Provide exceptional customer service and ensure the subordinate also provide the same level of service. • Resolve customer complaints. • Ensure the interior and the exterior of the branch is maintained in accordance with company standards; • Management of all branch operational issues, to include branch housekeeping and administrative duties(including opening and closing times) and physical inventories. • Maintaining shop cleanliness. • Manage store revenue, including cash/ cheque handling, banking as well as operator and bank deposit reconciliations. • Zero tolerance to cash losses. • Maintain adequate store supplies. • Ensure stock is accounted and documented for appropriately; • Zero tolerance to stock losses. • To encourage branch employees to take ownership of their branch. • Develop and implement employee performance evaluations and improvement plans. • Ensure employee awareness-of safety and emergency procedures; • Conduct regular branch meetings. • Accountable and answerable to all trading stock and assets in the branch • Any other duties as assigned
Qualifications and Experience
-Sales and Marketing Qualification/equivalent -Experience is an added advantage
