Area Manager

Duties and Responsibilities

● Prioritise and roll-out strategic business plan, tactical/operational plans/initiatives and
direction/asks with the necessary guidance from Head Office.
● Providing training and developing, as well as mentoring to the Regional Team, its Managers,
Leaders and People to ensure business performance, operational excellence and effectiveness
● Communicating with and maintaining strong relationships with service providers, suppliers,
customers and stakeholders within the Region.
● Optimizing and overseeing operations to ensure efficiency within the area
● Undertake sound financial management to ensure service points are profitable and stay within budget
● Deal with problems by providing creative and practical solutions
● Assist upper management in decisions for expansion or acquisition
● Responsible for ensuring that all customer service initiatives are in place
● Total management of our own and 3rd Party branches and truck stops
● Provide support and input into the rollout of best operating practices, processes, procedures, policies, stock planning and service levels KPI’s, as well as floor lay-out and look and feel.
● Ensure adherence and compliance to business best operating practices, processes, procedures, policies, health, safety and environmental requirements.
● Monitor, manage and improve stock levels, cash-up accuracy to eliminate stock-outs and minimize theft.
● Provide support and input into the development and design of best practice service level agreements.
● Ensure up to date service level agreements are in place for all service stations and ensure adherence and compliance to company standards.
● Monitor, manage and improve service levels at both sites and stations to ensure customers
satisfaction, volume growth and economies of scale.
● Monitor, manage and improve input costs at both sites and stations to improve profitability and competitiveness.
● Plan and schedule annual visits to all sites and stations with a skewed increased frequency to pareto sites (20% of sites that do 80% of our volume).
● Provide support locally on the execution of the sales and/or marketing plan/s as directed by the
Head: Sales & Marketing
● Grow existing customer utilization of both existing and new corridors, products and services by
ensuring understanding of performance by product and service by customer, service point, branch, diesel truck park and country.
● Investigate and integrate competitor and customer insights to identify growth opportunities and propose action plans to influence sales.
● Conduct regular market visits to check route coverage, competitor activity, and continuously search for new opportunities in order to increase sales in the region.

● Provide support and input into the development/design of the finance, cost savings and budget plan/s in collaboration with the Finance and Operations team specific to the Area.
● Monitor, manage and ensure delivery, performance and adherence against cost savings and/or budget plans and/or spend plans/policies by all staff and sites.
● Ensure business readiness and performance during and for all internal and external audits. Regulatory, Compliance, Governance and Legal
● Partner with and work in close collaboration with the Legal & Compliance Department to ensure organisational risks are identified and managed within the appropriate risk framework and policies as per the local requirements in the country of operation.
● Participate in initiatives to identify regulatory and operating risks and implement actions to mitigate the risks as directed by the Legal and Compliance Department
● With support from the Legal & Compliance Department actively identify, grow, and leverage key regulatory/licensing relationships and knowledge to ensure compliance and governance according to company policy and local legislation as a minimum.
● With the support of the HR Department and in line with prescribed processes and procedures from the HR Department:
● Ensure the recruitment of high caliber employees to drive a high-performance culture across the area.
●Ensure that all permanent and temporary staff in the team have up to date employment contracts as per the company policy and/or the applicable local legislation as a minimum.
●Implement and drive a high-performance culture to enable a pay for performance culture as directed by Company policy.
●Ensure all non-performance, non-compliance and misconduct issues are addressed formally and timeously according to company policy and/or local legislations as a minimum.
● Proactively manage all members of the team ensuring continuous and progressive performance.