Duties and Responsibilities

- Monitor the performance and functionality of various software applications.
- Perform routine maintenance tasks to ensure applications are up-to-date and operating correctly.
- Address and resolve any application-related issues or errors.
- Provide technical support and assistance to end-users experiencing application-related problems.
- Guide users through troubleshooting steps and offer solutions to resolve issues.
- Maintains comprehensive documentation of application configurations, troubleshooting steps, and solutions.
- Creates user guides and manuals to assist end-users in utilizing applications effectively.

Software Installation and Configuration:
- Installs, configures, and customizes software applications to align with organizational requirements.
- Ensures proper integration of applications with existing systems and databases.
- Collaborates with ICT and business teams to provide input on application functionality, usability, and performance.
- Communicates user feedback and reported issues to development teams for resolution.
- Conducts testing of applications to identify bugs, errors, and areas for improvement.
- Works closely with quality assurance teams to ensure software meets predefined standards.
- Coordinates and implements software upgrades and enhancements to improve performance.
- Monitors and enforces security protocols to protect sensitive data and ensures compliance with industry regulations.
- Implements security patches and updates in a timely manner.
- Provides training sessions or workshops for end-users to enhance their proficiency in using applications.
- Generates reports on application performance, usage statistics, and user feedback for management review.
- Manages vendors and service level agreements.