JOB VACANCY: ADMIN & MARKETING OFFICER (Bulawayo) About Us We are a growing natural hair salon committed to providing high-quality natural hair services and products, with excellent customer service at the heart of everything we do. We are looking for a proactive, creative, and organised individual to join our team as an Admin & Marketing Officer.
Job Description The Admin & Marketing Officer will be responsible for the day-to-day administrative operations of the salon while driving sales and brand visibility through effective marketing, content creation, and social media management. The role combines client management, bookings, sales support, and digital marketing activities to support business growth. The successful candidate must be comfortable working in a client-facing, salon-based environment that primarily serves female clients.
Duties and Responsibilities
Administrative & Booking Duties •Manage client bookings, confirmations, rescheduling, and cancellations •Maintain accurate client records and databases •Handle customer inquiries via phone, WhatsApp, email, and social media •Assist with daily salon administration and filing •Support smooth front-desk operations
Sales & Customer Service •Promote and sell salon services and retail products •Upsell services and products to clients where appropriate •Track daily sales and assist with basic sales reporting •Ensure excellent customer service and follow-ups
Marketing & Content Creation •Create engaging content (photos, videos, captions) for social media platforms •Manage and grow the salon’s social media pages (Facebook, Instagram, TikTok, etc.) •Plan and schedule social media posts consistently •Assist in planning promotions, campaigns, and special offers •Engage with followers by responding to comments and messages
Other Marketing Activities •Assist in brand awareness initiatives and partnerships •Support offline marketing activities such as flyers, posters, and client promotions •Monitor basic social media performance and engagement
Qualifications and Experience
1. Diploma or Degree in Marketing 2. A qualification in Digital Marketing will be an added advantage 3. Minimum of 2 years relevant work experience 4. Strong communication and organisational skills 5. Basic understanding of social media marketing and content creation 6. Ability to work independently and as part of a team 7. Comfortable working in a salon and female-client-focused environment 8. Passion for beauty, hair, and customer service is an added advantage
