Account Relationship Manager - Medical aid

job Description

Corporate 24 is a leading healthcare provider dedicated to delivering exceptional patient care. We are seeking a skilled and experienced Relationship Manager to join our team and foster strong relationships with key stakeholders, including insurance companies, corporate clients, and healthcare partners.

Job Summary
The Relationship Manager is responsible for developing and maintaining relationships with corporate clients, healthcare providers (specialist doctors, hospitals), high value members, prospects and decision-makers, ensuring high retention rates, and resolving billing and membership issues. The ideal candidate will have a proven track record of success in account management, sales, customer care as well as a strong understanding of quality control processes.

Duties and Responsibilities

-Developing and maintaining strong strategic relationships with corporate accounts, brokerages, and key stakeholders.
-Developing new business and implementing strategies to maintain or increase client retention rates.
-Understand the needs of customers and identify opportunities for improvement.
-Conducting member education sessions on medical aid packages and updates.
-Managing and resolving queries related to billing, claims, payments, and membership, often acting as a liaison between the medical aid society and its members.
-Ensure and maintain customer satisfaction
-Monitoring member movement (terminations and additions) and preparing monthly reports for management.

Qualifications and Experience

Requirements
-Bachelor’s degree in marketing, Risk Management & Insurance, or Business Management.
-5+ years of experience in sales or account management
-Previous experience in account relationship in the service sector such as
-Healthcare/medical aid sector, hospitality and banking is an added advantage.
-Mature and proven leadership skills.
-Strong negotiation, communication, interpersonal skills, and CRM
-Well spoken and excellent communication and interpersonal skills.
-Ability to work independently and as part of a team
-Strong analytical and problem-solving skills