The Account Manager is the primary liaison between the company and its customers, responsible for managing and maintaining customer relationships, ensuring customer satisfaction and driving business growth. This position requires an active role in all aspects of sales, customer service and market development.
Duties and Responsibilities
Customer Relationship Management
Maintain and develop relationships with existing customers to ensure customer needs are met.
Regularly communicate with customers to understand their needs and feedback.
Demand Analysis
Understand customers' business goals and market needs and provide tailored solutions.
Participate in customer demand interviews, collect and analyze customer feedback information.
Sales Support
Develop and implement sales plans to achieve sales goals and performance indicators.
Assist the sales team to identify new sales opportunities and drive the sales process.
Project Management
Oversee the progress of implementation projects to ensure timely delivery and compliance with customer requirements.
Coordinate internal resources to ensure smooth implementation of projects.
Customer Satisfaction Monitoring
Track customer satisfaction and continuously improve services through surveys and feedback mechanisms.
Handle customer complaints and issues to ensure quick resolution. Reporting and Analysis
Prepare regular customer reports, analyze performance data and make suggestions for improvement. Report changes in customer demand and market trends to management.
Ad
Qualifications and Experience
Bachelor degree or above, major in marketing, business management or related fields preferred.
Work Experience:
2-5 years of experience in customer relationship management or sales related work.
Communication Skills:
Excellent verbal and written communication skills, able to communicate effectively with customers and team members.
Organizational Skills:
Able to effectively manage multiple customers and projects, with good time management skills.
Analytical Skills:
Strong data analysis skills, able to use data to make decisions.
Teamwork:
Good at cross-departmental collaboration, able to work closely with sales, marketing and other departments.
Work Environment and Treatment Work Environment: Usually not working in the office, most of the time is required to visit customers or attend business meetings.
Salary and Benefits: Competitive salary, which may include sales commissions, bonuses and benefits.
How to Apply
Please send your resume to our recruitment email [hrcynthia@marblemapletrading.com] when applying for a position and indicate [Account Manager Position Application]
