Harare
Key Focus & Role Description: The role is responsible for championing opportunities to consistently improve the quality of customer experience. It involves the harvesting of customer feedback, analysis and recommending innovative ways to drive and achieve the Groups customer experience strategy.…
CX Insights and Analytics Officer
Harare
Full Time
Key Focus & Role Description: The role is responsible for leading the CX measurement approach, methodology, and analysis of drivers and performance insights to achieve the group’s customer experience strategy. It involves CX business analysis, cross-functional collaboration, and delivery of projec…