Job Purpose Econet Insurance (Pvt) Ltd is looking for a Team Leader - Claims to join the Econet Insurance Team. The main purpose of the position is the management of back end product support, claims assessment and management, value chain management, system monitoring and reporting to ensure customer retention and satisfaction. Qualifications and Experience • A Commercial Degree in Risk and Insurance or equivalent • A vocational qualification in Insurance; COP or equivalent • 4-6 years’ experience in a related environment. • An MBA will be an added advantage. • Good interpersonal skills demonstrated by the ability to interact at all levels within the organization and with external parties.   Key Result Areas • Supervises the short term insuretech claims section to ensure that due diligence is practiced in the claim processing cycle whilst ensuring customer experience excellence • Oversees and ensures timely production of claims disbursement cycles for effective stakeholder management • Performs first level validation of adequacy of information received from customers and claims officers before any authorizations are made and provide recommendations if need be to ensure mitigation against revenue leakage • Facilitates Claims investigation to ensure reduced financial leakages through operative detection of fraudulent insurance claims. • Maintains records of customers and ensures accuracy of insurance coverage and terminating coverage changes. • Ensures timely communication and responses to customer enquiries through the establishment and monitoring of relevant service level agreements and adherence to procedures • Monitors effectively all systems used in the claim processing cycle to ensure that down times are reported and resolved within acceptable turnaround times • Supervises record creations, policy document production and dispatching for new business within stipulated turnaround time. • Monitors effectively all systems used in the claim processing cycle to ensure that down times are reported and resolved within acceptable turnaround times • Ensures the claims processes and procedures manual is up to date and digitized in line with any changes made to the claims processing cycle •Maintains a fraud register, assigns claims for further investigations to the Risk Department and ensures conclusions and closure of suspected fraudulent claims • Ensures periodic workshops/ meetings with key partners to the claims processing cycle to ensure seamless service delivery throughout the value chain • Ensures feedback is provided to all key stakeholders involved in the claim cycle timeously and effectively to maintain market leadership • Conducts claims audits to ensure adherence to set standards • Maintains claims aging inventory within standards set