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SERVICE ADVISOR (Motor Industry, Harare)

Posted in Other

A local company

Job Type

Full Time

Location

Zimbabwe

Description :



REQUIREMENTS:


  • Our client in motor industry is looking for Service Advisor to join their dynamic team.
  • The incumbent will be responsible for ensuring customer satisfaction through effectively identifying customer needs and communicating to them to the workshop staff in a clear and effective fashion, hence fixing the job right.
  • Ensure that all vehicles are locked and secured at the end of business each day.
  • Place client’s keys in the key cabinet provided and not in desk drawers.
  • Phone ahead and confirm with the client that they are still able to make their appointment.
  • Record any damages to the vehicle.
  • Record any valuables and if not taken by the client, ensure that goods are removed and placed in a safe storage place until the client makes a collection.
  • Update Vehicle Service book which should be replaced in the customer’s vehicle.
  • Update Service Sticker.
  • Ensure that the client has signed the Job Card in Agreement with the work to be carried out and our terms and conditions.
  •  If in the event, a driver has brought the vehicle, in the case of fleet vehicle(s) then a written undertaking (e-mail) and/or an authorized Order should be present. 
  • Managing the customer and customer expectations as set out in training.
  • Managing and updating all data bases necessary for booking, Post Service Follow Up and CSI reports. Liaising with and managing the vehicle service cycle and up-selling / canvassing for new business.

To apply

Urgently apply if you are interested and indicate your salary expectations and your notice period, attach your CV in word format to: cvs@oxfordrecruitment.co.zw




 


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