Thrive Cast (Bulawayo branch) is seeking a Business Development and Operations Manager to help them position the business for its next chapter of growth. As a successful candidate, you will be equally comfortable in the board room as rolling up your sleeves and getting your hands dirty to solve problems. Your focus will be on results, yet understand it takes a village to deliver them. You know how to marshal support for your plans, and your follow-through is key to who you are.

Are you a woman who is passionate about women empowerment and bridging the gender inequality gap?

Are you driven by critical and independent thinking and distinct goals to accomplish?

Do you communicate directly and focus on the mission in front of you?

Is managing by teaching, and leading through hands-on action your style?

Are you motivated by a quick pace, and the precise execution of time-sensitive projects?

If this describes you, then keep reading...

As the Operations Manager you will execute the business plan and achieve P&L results by leading, managing, and holding the team accountable for agreed-upon commitments. You’ll remove obstacles and barriers, manage major projects, standardize and systematize work, and integrate all major functions of the business. You will work with the CEO to filter and translate ideas into the functional plans of the business. The Operation Manager will report to the CEO and have responsibility for managing all areas of the business including, Marketing, Finance, Technology, and Customer Service.

Your job will include but not limited to strategic analysis, marketing, and sales. You will be involved in everything from the development of products and services, to the creation of marketing strategies, to the generation of sales leads, to negotiating and closing deals.

RESPONSIBILITIES

Strategic analysis, marketing, and sales.

Measure KPI‘s and Metrics

Partner with the CEO (Visionary) on short and long-term planning.

Executes the business plan, achieving or exceeding planned P&L objectives.

Together with team members, carry out the vision and mission of the organisation.

Promote a culture of collaboration, innovation, and excellence across the network of partnership organisation.

Lead the development and implementation of our strategic plans, with a focus on expanding our impact.

Contribute towards the overall growth and seriously increase the profitability of the Organization.

Assume responsibility for the effective leadership and management of the business - without alienating the existing staff and rapidly assume managerial responsibility and authority in the role

Leads, manages and holds the leadership team accountable for achieving agreed-upon commitments.

Integrates all major operating functions of the business. Ensures everyone is rowing together in the same direction. Models the way, always working toward the greater good of the business.

Resolves issues quickly and effectively - seeing real problems, being comfortable with conflict, calling out the problems, and solving the problems in a practical and healthy manner.

Ensures the leadership team is healthy, functional, and cohesive.

Ensures that everyone is truly following, and adhering too, the company’s core processes and operating system with consistency.

Demonstrates effective project management and continuous improvement skills. Uses both skills to evolve our core processes.

Dependably demonstrates a relentless obsession with values alignment, focus, simplicity, and clarity.

Effectively collaborates with the CEO (Visionary) to remain aligned at all times. Maintains a high level of mutual respect with the CEO.

Realizes the unique contributions and ideas that the CEO has and possesses an ability to filter and translate those ideas into functional plans for the company.

Confirms that all key messages are properly and consistently cascaded across the organization.

Verifies that a high level of effective communication exists throughout the organization.

Leadership and Management

Lead the team within a fast-paced and ever-changing environment across multiple locations.

Provide inspirational, supportive, and empowering leadership for a diverse range of extraordinarily passionate, committed and skilled staff members.

Demonstrate an energetic, entrepreneurial nature that combines leadership and intellectual curiosity with practical management skills.

Demonstrate excellence in people development and enable staff to reach their full potential.

Organisational Culture and People

Ensure the internal culture supports the mission and promotes synergy and collaboration across the organisation.

Enhance the culture of diversity, equity, and inclusion in all aspects of the organisation.

Inspire staff with a bold vision and clear measurable progress against strategic priorities.

Represent, nurture, and protect organisational culture and values, ensuring yearly checks on culture are being done and recommendations for improvement are being made.

Together with the Management Team, be responsible for the development and wellness of team members.

QUALIFICATIONS

Corporate background in a fast-growing environment.

5+ years of senior leadership experience in a client-driven business, ideally eServices.

Knowledge of Data studio, G-suite or any analytics management platform is an added advantage.

A broad mix of start-up to medium-sized companies is preferred.

Collaborative nature as demonstrated by management experience across multiple departments and disciplines

Highly analytical; able to make data-driven decisions and establish effective metrics.

A “player-coach” who can both manage teams and get into the weeds when necessary.

Be a great team builder, who makes excellent hires and then develops and empowers staff to grow in their expertise and output.

Be agile and highly adaptable in order to operate in an ever-changing environment, with the need to work under pressure and to meet deadlines.

Have excellent judgment and creative problem-solving skills including negotiation and collaboration skills.

CORE VALUES

We build relationships - it’s not just one transaction, it’s a lifelong relationship with our community

Empowered Women Can Change the World - we are passionate about uplifting women and have a goal to reach 1 million by 2025

Strategic Scaling- our presence amongst customers drives innovation and results

Challenge with Trust – respectfully disagree, passionately commit

There is always a way– We strive to always find a solution and make it work

Impact and Innovation– We strive to make an impact while innovating in technology

WHo you ARE:

· You are organized. You’re that person that colour-codes and creates checklists, funnels, spreadsheets, and systems for everything. You’re all about finding the most efficient way to do something - working smarter not harder and are effectively able to manage various projects simultaneously.

· You’re a self-starter. When someone passes you the ball, you run with it. You can break down a big project into smaller, manageable tasks and assemble the puzzle pieces needed to pull it all together.

· You’re cool under pressure - able to manage stressful situations,

· You’re a strong communicator - able to articulate yourself clearly in writing and while speaking. You also know how to use emojis and memes effectively.

· You are a strong manager. You know how to deal with different personality types and can find ways to motivate the team to stay on track while helping to cultivate and maintain a positive, healthy, and balanced work environment.

· You’re tech-savvy. Asana. MailChimp. Slack. Shopify. These words aren’t foreign to you. You’re confident in navigating and mastering different project management and communication platforms and are familiar and comfortable in the ever-evolving tech space. Bonus points if you have experience building tech products.

· You’re adaptable and teachable. You are someone who can adapt, think on the fly, and is open to learning and evolving.

· You’re passionate about helping people and changing the world! Bonus if you’re particularly interested in the technology space and working with start-ups.

· You’re kind. We’re a small and tight-knit team and are obsessed with fostering a positive culture and healthy working relationships within our team.

IN THIS ROLE, YOU WILL:

· Work closely with the CEO to report on the status of cross-departmental projects and assist with administrative tasks related to operations, strategy, and business development.

· Oversee project planning and management, including leading strategic meetings, coordinating staff and internal resources, creating work-back schedules, tracking project statuses, and reporting for departmental leads.

· Ensure there is strong communication and alignment between marketing, product, and coaching teams.

· Optimize and improve processes and the overall approach where necessary.

· Conduct weekly stand-ups with the team to check-in on project statuses.

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